Customer Service Officer - Airport Operations [Up to $5000 joining bonus]

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport services company in Singapore is seeking dedicated personnel to oversee daily operations at Changi Airport. The role involves supervising a team, ensuring compliance with safety protocols, and providing customer service to passengers. Ideal candidates should have strong communication skills and a service-oriented attitude. The position offers competitive compensation, including allowances, bonuses, and benefits.

Benefits

12 days Annual Leave

Shift Allowance

Overtime Pay

Annual Wage Supplement

Performance Bonus

Joining Bonus

Staff Transport for midnight shifts

Qualifications

• Willing to work rotating shifts, weekends, and public holidays.
• Able to communicate effectively with international passengers.
• Pleasant personality with a cheerful and service-oriented attitude.

Responsibilities

• Oversee and support daily airport operations for passenger handling.
• Supervise and motivate team members to uphold service standards.
• Ensure compliance with safety and operational procedures.
• Assist the Duty Manager with team deployment and coordination.
• Provide customer service in premium lounges and assist passengers.
• Communicate professionally to deliver efficient service.

Skills

Effective communication

Customer service orientation

Teamwork

Proactive mindset

Ability to multitask

Job description

Salary:

• Basic: $1,700 – $2,500
• Gross: $2,500 – $3,500

Work Schedule

6 days per week (Rotating Shifts)

Location: Changi Airport Terminals

What We Offer:

• 12 days Annual Leave
• Shift Allowance: $200 – $500
• Overtime Pay
• Annual Wage Supplement (AWS)
• Performance Bonus
• Joining Bonus
• Staff Transport provided (for midnight shifts)

Responsibilities

• Oversee and support daily airport operations to ensure smooth passenger handling and excellent service delivery.
• Supervise, guide, and motivate team members to uphold high standards in service, grooming, and discipline.
• Ensure compliance with all safety, security, and operational procedures set by airlines, airport authorities, and the company.
• Assist the Duty Manager with team deployment and operational coordination.
• Greet, check in, and assist passengers—including those with special needs—to ensure a seamless travel experience.
• Provide customer service in premium lounges, including meet-and-greet support, buffet setup, and basic system transactions.
• Communicate professionally with passengers and colleagues to deliver warm, efficient, and customer‑oriented service.

Job Requirements

• Willing to work rotating shifts, weekends, and public holidays.
• Able to communicate effectively with international passengers.
• Pleasant personality with a cheerful and service‑oriented attitude.
• Team player who can perform well in a fast‑paced environment.
• Independent, proactive, and able to multitask.
• Strong sense of responsibility and able to prioritize tasks effectively.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Nurul Amirah | Registration No: R22108940