Customer Service Officer

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading local service provider is seeking Customer Service Officers at Changi Airport. The role includes handling check-in procedures and assisting passengers with various tasks. No prior experience is necessary as training will be provided. Candidates must have NITEC or higher qualifications and be open to working shift schedules. The position offers a competitive salary package, including allowances and bonuses.

Benefits

Joining bonus of $5,000

Monthly allowances up to S$500+

Overtime eligibility

Qualifications

• Open to Singaporeans and local residents only.
• No prior experience required – training will be provided.
• Willingness to commit to rotating shift schedules.

Responsibilities

• Handle passenger check-in procedures efficiently.
• Assist passengers with Self-Service Kiosks and Auto Bag Drop machines.
• Liaise with airline crew for flight coordination.
• Guide transit passengers to Transfer Holding Area.
• Support passengers requiring special care.

Skills

Willingness to learn

Ability to work independently

Education

NITEC / Higher NITEC / Diploma

Job description

Location: Changi Airport

Key Responsibilities:

• Handle passenger check-in procedures efficiently and professionally.
• Serve as a service ambassador by assisting and guiding passengers with the use of Self-Service Kiosks and Auto Bag Drop machines.
• Perform gate handling duties, including liaising with airline crew and coordinating flight departure processes with relevant departments.
• Guide transit passengers between arrival gates and the Transfer Holding Area.
• Provide support and assistance to passengers requiring special care.
• Carry out any other ad-hoc duties as assigned by the supervisor.

Salary Package:

• Basic salary: S$2,200 – S$2,500
• Monthly allowances: Up to S$500+
• Overtime eligibility
• Joining bonus of $5,000
• Variable bonuses

Requirements:

• Open to Singaporeans and local residents only
• No prior experience required – training will be provided
• Minimum educational qualification: NITEC / Higher NITEC / Diploma
• Willingness to learn and adapt
• Ability to work independently when needed
• Willing to commit to rotating shift schedules (morning, afternoon, night)

Join our Team as a Customer Service Officer/Agent at the Airport!