CUSTOMER SERVICE OFFICER/AGENT | CHANGI AIRPORT | $5000 JOINING BONUS | NO EXP

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation services provider in Singapore seeks dynamic individuals for Customer Service Officers and Agents roles. Responsibilities include guiding teams, assisting passengers, and ensuring exceptional service. The ideal candidates are diploma holders with strong communication skills. Attractive compensation and benefits provided, including base salary, shift allowances, and bonuses.

Benefits

Competitive base salary

Shift allowances and overtime pay

Joining bonus (if eligible)

Convenient staff transport for midnight shifts

Qualifications

• Proficient in English; a second language is an advantage.
• Must be pleasant, approachable, and professional.
• Ability to work independently under tight deadlines.

Responsibilities

• Guide and mentor your team to deliver exceptional service.
• Assist passengers at check-in and departure areas.
• Handle basic computer transactions and reception duties confidently.

Skills

Strong English communication skills

Pleasant and approachable demeanor

Strong interpersonal skills

Ability to multitask

Team player

Education

Diploma holders in any discipline

Job description

We are looking for dynamic, dedicated, and service-oriented individuals to join our team as Customer Service Officers (CSO) and Customer Service Agents (CSA).

Whether you’re leading a team or delivering outstanding service to passengers, this is your opportunity to build a meaningful career in aviation. If you enjoy meeting people, thrive in a fast-paced environment, and want to grow professionally, we want you on board.

Job Responsibilities

Customer Service Officer (CSO)

Lead. Inspire. Excel.

As a CSO, you will:

• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)

Be the face of our service.

As a CSA, you will:

• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently

Who We’re Looking For

• For CSO: Diploma holders in any discipline with strong English communication skills
• For CSA: Proficient in English; a second language is an advantage
• Pleasant, approachable, and professional with strong interpersonal skills
• Team player who thrives in a fast-paced environment
• Able to multitask and work independently under tight deadlines

Attractive Compensation and Benefits Package

Customer Service Officer (CSO):

• Competitive base salary for diploma holders (Basic from $2500 + Shift allowance from $200)
• Shift allowances and overtime pay
• Joining bonus (if eligible)
• Annual Wage Supplement (AWS) and performance bonus
• Convenient staff transport for midnight shifts

Customer Service Agent (CSA):

• Attractive base salary, based on experience and qualifications (Basic from $2200 + Shift allowance from $200)
• Shift allowances and overtime opportunities
• Joining bonus (if eligible)
• Staff transport for late-night shifts

Daniel Ng (R25126885)

Hey Rocket Pte Ltd (EA 21C0816)