Customer Service Officer (Account Manage/Manufacturing/West/Up to $4.5k+VB) JF

Trust Recruit; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to manage customer accounts and ensure smooth logistics operations. Responsibilities include handling orders, liaising with internal departments, and providing excellent customer service. Candidates should possess relevant experience and strong communication skills. This is a full-time position offering competitive remuneration and a vibrant work environment.

Qualifications

• Experience in handling customer accounts is preferred.
• Ability to effectively manage delivery schedules and logistics.
• Proficiency in issuing sales orders and preparing documentation.

Responsibilities

• Handle local and overseas customers’ accounts.
• Issue sales orders and liaise with Purchasing/Production/Store.
• Ensure smooth flow of outgoing shipments and maintain documentation.

Skills

Customer relationship management

Order processing

Strong communication skills

Job description

Customer Service Officer (Account Manage/Manufacturing/West/Up to $4.5k+VB) JF

Handle local and overseas customers’ account.

Upon receipt of customers’ orders, issue sales order form and key in sales order into system.

Raise purchase requisition when necessary.

Liaise with Purchasing/Production/Store on stock availability and plan delivery schedules.

Inform customers with regard to delivery dates.

Make booking with transporter or forwarder for outgoing shipment.

Get and confirm flight/vessel details, fax/inform them customers.

Check with Store personnel on whether the outgoing shipment has been picked up by the forwarder.

Follow up customers’ past due orders, overdue accounts receivable and highlight them at matters to Customer Service Manager.

Apply certificate of origin and print certificate of analysis, when necessary.

Attend customers’ enquiries and mail original invoices to customers.

Submit insurance declaration form (open marine policy) to the insurance company.

Prepare documents on TRADENET.

Verify with Accounts Department regarding freight invoices.

For courier service, type consignment note and call for collection.

Report any short shipment, damaged or missing cargo to Logistics & Distribution Manager for claim against insurance company.

Ensure smooth flow of outgoing shipments

Maintain and update all relevant documentations for outgoing shipments. Provide track and trace visibility shipment status to customers should that not able to derive in shipment reports. Update respective customer for the status of orders, highlight if any risk of stock-out, short, expire, etc

Monthly reporting and pricing matter

Assist in answering telephone calls

Any others tasks as and when assigned by Management.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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