Customer Service Officer (Accident & Claims Investigation) - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Officer – Enforcement. The role involves working with customers on vehicle damage reports, investigating damages, and managing accident reports. Ideal candidates should have experience in enforcement or collections, and familiarity with office productivity software. The company offers a 5-day workweek and competitive salary ranging from $2500 to $2800.

Qualifications

• Strong familiarity with office productivity software and web technologies.
• Experience in enforcement or collection fields is a strong bonus.
• Class 3 or class 2B license is advantageous.

Responsibilities

• Work with customers on vehicle damage reports via calls, emails, or visits.
• Investigate damages, assess repair costs, and follow up with customers.
• Assist in managing accident reports and follow-ups.
• Assist with vehicle recoveries as needed.
• Handle other tasks assigned by supervisors.

Skills

Office productivity software

Web technologies

Communication skills

Investigation skills

Job description

Customer Service Officer – Enforcement

• Working days: 5 days
• Working time: Mon to Fri 9am-6pm / 10am-7pm, Sat 9am-1pm / 10am-2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc)
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279