Customer Service Officer (Accident & Claims Investigation) - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent HR advisory firm in Singapore is looking for a Customer Service Officer to assist customers with vehicle damage reports, manage accident reports, and conduct investigations. Candidates should be familiar with office productivity software and possess relevant experience in enforcement or collection. A class 3 or class 2B licence is advantageous. This full-time role offers a competitive salary range of $2500 - $2800.

Qualifications

• Strong familiarity with office productivity software and web technologies.
• Experience in the field of enforcement or collection is a strong bonus.
• Having class 3 or class 2B (and above) licence is advantageous.

Responsibilities

• Work with customers on vehicle damage reports via calls, emails, or onsite visits.
• Investigate damages on vehicles, assess repair costs, and follow up with customers.
• Assist in managing accident reports and follow-ups.
• Assist with the recovery of vehicles as needed.
• Other tasks as assigned by the supervisor.

Skills

Familiarity with office productivity software

Experience in enforcement or collection

Class 3 or 2B licence

Job description

Customer Service Officer – Enforcement

• Working days: 5 days
• Working time: Mon to Fri 9am-6pm / 10am-7pm, Sat 9am-1pm / 10am-2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc)
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279