Customer Service Officer (Accident & Claims Investigation) - SM09

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable HR advisory firm in Singapore is seeking a Customer Service Officer to assist customers with vehicle damage reports. Responsibilities include conducting investigations, managing reports, and ensuring customer satisfaction. The ideal candidate has strong familiarity with office software, and experience in enforcement or collections is a bonus. A driving licence is advantageous. This position offers a working week of 5 days and a salary range of $2500 - $2800.

Qualifications

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus, especially in enforcement or collection.
• Having class 3 or class 2B (and above) licence would be advantageous.

Responsibilities

• Contact customers regarding vehicle damage reports through calls, emails, or onsite visits.
• Investigate damages on vehicles and assess repair costs.
• Assist with accident reports and follow-ups.
• Manage vehicle recovery if necessary.
• Assist with other tasks assigned by the supervisor.

Skills

Office productivity software

Web technologies

Communication skills

Job description

Customer Service Officer - Enforcement

• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor.

Requirements

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc)
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279