Customer Service Officer (6 months/MANUFACTURING MNC) - Office hours/West/up to $3k #HAO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing solutions company in Singapore seeks a candidate to manage customer inquiries and complaints effectively. This role requires a minimum of 2 years' experience in a call center or order processing environment and a diploma/NITEC qualification. Successful candidates will handle customer interactions, resolving issues and performing follow-ups. Interested applicants should send their resumes to the provided contact email.

Qualifications

• Minimum 2 years of call centre/order processing experience is required.

Responsibilities

• Follow work processes and standard operating procedures.
• Handle inbound customer orders, queries and complaints.
• Conduct outbound calls for follow-ups to ensure customer satisfaction.

Skills

Customer service

Problem-solving

Communication

Education

Min NITEC/Diploma

Job description

Salary: up to $3000

Duration: 6 months convertible to perm

Working Days & Hours: Mon-Fri office hours

Location: West

Job Description

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

Job Requirements

Min NITEC/Diploma in any course w min 2 yrs of call centre/order processing experience

Interested candidates, please submit your resume to: [e-mail]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[e-mail]