Customer Service Officer - 6 Days Work

CREDITMASTER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore is seeking entry-level candidates for customer service positions. Responsibilities include assisting customers with loan applications, providing clear explanations of loan terms, and managing client accounts. Ideal candidates should have a friendly attitude and excellent communication skills. Bilingual proficiency in English and Mandarin is necessary for liaising with clients. Competitive salary, meal allowances, and team-building activities offered.

Benefits

Attractive salary and commission

Daily meal allowance

Quarterly team building activities

Incentives for meeting KPIs

Highly accessible workplace near MRT

Qualifications

• Entry level with the right skill set.
• No experience required; in-house training provided.
• Ability to communicate with Mandarin speaking customers.

Responsibilities

• Provide exemplary customer service and uphold the company's professional image.
• Assist customers with loan applications and explain procedures.
• Manage client accounts and perform accurate data entry.

Skills

Excellent communication skills

Friendly and positive attitude

Proficient in English

Proficient in Mandarin

Job description

Job Description

Responsibilities

• To provide customer service at exemplary levels while upholding the professional image of the company
• To be proactive and initiative to ensure a pleasant experience for the customers during their appointment
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To assist customers with their loan applications
• To answer customers’ queries and to explain loan procedures over the phone
• To assist with clients account management, along with accurate and careful data entry of customer details
• To help in administrative duties such as photocopying and filing when necessary

Requirements

• Entry level with right skill set
• In-house training provided
• No experience required
• Friendly and positive attitude
• Excellent communication skills
• Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)

Career Benefits

• Attractive salary and commission
• Daily meal allowance provided
• Quarterly team building activities
• Incentives will be given for meeting KPIs
• Highly accessible place of work near MRT, with close proximity to the heart of the city