Customer Service Officer

Go-Ahead Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public transport operator in Singapore is seeking a Customer Service Representative to provide excellent service, handle inquiries, and manage complaints. Candidates should have at least GCE ‘O’ levels, good communication skills, and computer literacy. The role requires commitment to shifts and adherence to safety policies.

Qualifications

• Minimum GCE ‘O’ levels and above.
• 1–2 years of working experience in customer service is advantageous.
• Able to commit to shifts.

Responsibilities

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Address customer enquiries and escalate complaints.
• Adhere to workplace safety procedures.

Skills

Good verbal communication

Interpersonal skills

Written skills

Pleasant attitude

Education

Minimum GCE ‘O’ levels

Tools

Microsoft Office

Job description

Working Hours:

• 3 days with alternate 4 days work week
• 7.30am - 8pm
• 9.30am - 10pm

Job Responsibilities:

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customers phone call enquiries.
• Ensure customer enquiry are properly addressed and escalate customer complaints to related departments.
• Other ad-hoc customer service related duties as assigned.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirement:

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literacy including Microsoft Office will be an added advantage.
• Able to commit to shifts.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees.