Customer Service Officer

SUNSHINE DENTAL SG PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dental clinic in Singapore is seeking a Patient Coordinator who loves to communicate with people and positively impacts lives. Responsibilities include managing patient appointments, educating patients on dental care, and maintaining accurate records. The ideal candidate is friendly, bilingual, and has excellent phone skills. Training is provided, but relevant experience is preferred. The position offers full-time and part-time options with benefits including competitive allowances, medical coverage, and professional development opportunities.

Benefits

Health and wellness allowance

Attractive staff medical benefits

Annual performance bonus

Generous employee discounts

Flexible schedule

Parental leave

Professional development

Qualifications

• Excellent communication skills to connect with patients effectively.
• Friendly and helpful demeanor essential for patient interactions.
• Bilingual proficiency to support diverse patient needs.

Responsibilities

• Identify and address patient’s concerns.
• Manage patient appointments and keep accurate records.
• Educate patients on dental care and financial matters.

Skills

Communication skills

Friendly demeanor

Bilingual proficiency

Computer literacy

Ability to prioritize

Phone skills

Education

Minimum of N/O levels

Job description

Job description

If you love communicating with people and want to make a positive impact in the lives of others, this is the job for you!

Responsibilities

• Identify and address patient’s concerns
• Communicate with clarity and warmth in person, on the phone and in writing
• Manage our patient appointments
• Keep accurate patient records
• Serve patients during their clinic visits
• Educate our patients on regular and post‑op dental care and financial matters
• Liaise with clinic stakeholders

Requirements

1. Friendly and helpful by nature
2. Speaks and writes well in English
3. A good command of another language commonly spoken in Singapore
4. Good phone skillsUses computers and tablets with confidence and ease
5. Able to prioritise and focus in a fast‑paced environment
6. Must work in shifts including evenings and Saturdays
7. Training is provided but past relevant work experience preferred
8. Minimum of N/O levels

Package

44-hour work week spread over 5.5 days. You work in shifts, including two evening sessions a week which end at 9pm. You must be able to work on Saturdays till 6pm.

All Sundays and public holidays are rest days.

Shift allowances given for evening and Saturday sessions after confirmation

Annual performance bonus for eligible staff

Attractive staff medical benefits

Excellent dental benefits for staff and immediate family members

Made‑to‑measure uniform tailored for you upon confirmation

Training and development opportunities

Job Types

Full‑time (preferred), Part‑time

Benefits

• Additional leave
• Generous Employee discounts
• Health and wellness allowance
• Flexible schedule
• Parental leave
• Professional development

Supplemental pay types

• Attendance bonus
• Overtime pay
• Performance bonus

Other features

• Clinics are conveniently located in malls 5 min walk from nearest MRT station
• Safe and conducive physical work environment
• Collaborative work culture
• Training and career development opportunities