Customer Service Officer

AGAPE SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused social enterprise in Singapore is seeking a dedicated individual to manage customer service functions and support sales and marketing initiatives. The role involves coordinating operations for the self-storage business and performing administrative tasks. Applicants should have a diploma in relevant fields, be proficient in Microsoft Office, and possess 1-2 years of relevant experience. This is an excellent opportunity for those passionate about making a difference in the community.

Qualifications

• Diploma required in relevant fields.
• Proficiency in Microsoft Office is essential.
• 1-2 years of experience in self-storage or retail industry.

Responsibilities

• Manage customer complaints and enquiries.
• Support sales calls to potential customers.
• Coordinate social media marketing initiatives.
• Handle daily operations of the self-storage business.
• Assist in administrative tasks including filing and invoicing.

Skills

Customer service skills

Sales support

Social media marketing

Administrative skills

Stakeholder management

Education

Diploma in Business/Marketing/Marketing Communication/Customer Service/Hospitality

Tools

Microsoft Office

PoS System for Self-Storage - SiteLink

Job description

About Us

Agape Services is a Christian social enterprise under Far East Organization, whose aim is to provide meaningful employment and benefits to people with disadvantaged background, as a demonstration of the love and teachings of Jesus Christ.

Agape Services offer services in Agape Cleaning, Agape Laundry as well as moving and disposal. We aim to provide employment through our services to the disadvantaged who would otherwise not be able to cope in a regular work environment.

Responsibilities

• Manage customers' complaints, enquiries, issues and feedback
• Support in sales calls to potential customers
• Coordinate and execute new social media marketing initiatives and promotional activities (E.g. Facebook, Instagram, YouTube, Carousell etc.)
• Coordinate the daily operations of the self-storage business (PoS System for Self-Storage - SiteLink, Facility Management, Report Maintenance)
• Support in administrative duties (E.g. Raising Purchase Requests, Quotations, Sending Invoices, Filing)
• Perform any generic customer service functions

Requirements

• Diploma in Business / Marketing / Marketing Communication / Customer Service / Hospitality
• Microsoft Office skills is required
• Minimum 1-2 years of experience in self-storage/ retail industry
• Able to work with multiple stakeholders
• Willing to learn and results driven
• Work Hours: Monday - Friday (9am - 6pm) | Saturday (9am - 1pm)