Customer Service Officer

ALL ABOUT O PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ALL ABOUT O PTE. LTD. recherche une personne pour assurer une expérience client exceptionnelle dans un salon de beauté. Les responsabilités incluent la communication avec les clients, la gestion de leurs retours et des tâches supplémentaires pour améliorer l'expérience au salon. Ce rôle s'adresse à des candidats bien soignés ayant de bonnes compétences en communication et une orientation service. Une expérience préalable dans le secteur de la beauté serait un atout.

Qualifications

• Well-groomed and maintain a professional self that suits the salon image.
• Prior experience in the beauty line would be advantageous.

Responsibilities

• Communicate with customers, understand their needs and attend to their queries.
• Handle and resolve customers’ feedbacks and concerns.
• Ensure a wonderful salon experience for our customers to increase customer retention.
• Handling phone enquiries with etiquette.
• Serving light refreshments to customers and attending to their needs.
• Schedule customers’ appointments and other ad-hoc duties as assigned.
• Gather customer satisfaction levels and feedback on customer services for continuous improvement.
• Provide feedback and ideas to improve operations and enhance customer experience.
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions.

Skills

Good communication skills

Service-oriented

Job description

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous