Customer Service Officer

ACHIEVERS DREAM LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local education centre in Singapore is looking for a Front Desk & Customer Support staff member to be the primary contact for students and parents. This role involves assisting with registration and inquiries, promoting tuition packages, and coordinating class schedules. The ideal candidate should possess strong communication skills, prior customer service experience, and the ability to work in a team-oriented environment. Flexible working hours, including weekdays and weekends, are required.

Qualifications

• Previous customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.

Responsibilities

• Be the primary point of contact for students and parents at the centre.
• Welcome and attend to all walk-in visitors and inquiries.
• Promote courses and encourage enrolments or renewals.
• Assist with scheduling and keeping attendance records.
• Maintain updated student records and prepare reports.

Skills

Customer service

Sales skills

Communication

Organizational skills

Tools

Microsoft Office

Google Suite

Job description

Role Overview

• Be the primary point of contact for students and parents at Achievers Dream Learning Centre. You’ll assist with registration, enquiries, and payments, as well as communicate about class packages and schedules. This role requires strong people skills, comfort in sales, and the ability to create a positive and welcoming centre environment.

Main Responsibilities

Front Desk & Customer Support

• Welcome and attend to all walk‑in visitors, students, and parents warmly.
• Answer inquiries via phone, WhatsApp, or in person about courses, schedules, and centre policies.
• Guide parents through registration, trial bookings, and payment procedures.
• Effectively handle walk‑ins and follow up on new leads.

Sales & Programme Promotion

• Explain tuition classes and packages clearly to parents and students.
• Confidently promote courses, recommend packages, and encourage enrolments or renewals.
• Address objections and questions, tailoring recommendations to family needs.

Scheduling & Coordination

• Assist with class scheduling, including rescheduling or cancellations.
• Coordinate make‑up lessons and keep detailed, accurate attendance records.

Administrative Support

• Maintain updated student records, enrolment information, and fee payment status.
• Prepare simple reports as needed (attendance, billing summaries).
• Assist with filing, data entry, document preparation, and keeping the front desk tidy.

Team Collaboration

• Work closely with teachers and supervisors to support centre operations.
• Help with logistics, preparing materials, and centre upkeep.

What We’re Looking For

• Enjoys helping and talking with parents and students.
• Comfortable sharing information on tuition packages and closing sales.
• Good communication and listening skills.
• Organized, detail‑oriented, and able to multi‑task.
• Friendly, reliable, and eager to work in a supportive team.

Working hours: 3 weekdays (1:00pm to 9:00pm) + 2 weekends (8.30am to 6.30pm) / 4 weekdays (1:00pm to 9:00pm) + 1 weekend (8.30am to 6.30pm). Comfortable to move around different outlets based on roster.

Requirements

• Previous customer service, sales, or admin experience, ideally in education.
• Proficient with Microsoft Office or Google Suite.
• Able to learn centre processes and software quickly.
• Ready to start soon and commit to the required schedule.

Apply now with your resume and a short cover letter!