CUSTOMER SERVICE OFFICER

Chilli Api Catering Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A catering service company in Singapore is seeking an individual to assist with customer inquiries and manage catering orders. Responsibilities include generating quotations, liaising with suppliers, handling complaints, and supporting team members. The ideal candidate should demonstrate excellent communication and organizational skills to ensure smooth operations and customer satisfaction.

Responsibilities

• Assist and attend to customer enquiries professionally.
• Generate catering orders and quotations.
• Cooperate with departments regarding catering orders.
• Liaise with suppliers for logistics and catering items.
• Handle customer complaints with patience.
• Support and assist team members.
• Allocate tasks to team members fairly.
• Assist in reviewing catering sales processes.

Job description

• Assist and attend to customer enquiries in an amicable and professional manner through phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Liaise with outsource suppliers for necessary logistics/ catering items.
• Properly handle customer complaints with patience and professional manner.
• Provide support and assistance to team members.
• Allocate job tasks to team members fairly when necessary.
• Assist on the review of catering sales process, standard operation procedures and practices.