Customer Service Officer

IRIVAS ENTERPRISE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent enrichment center in Singapore is seeking a friendly Customer Service Officer to support daily operations at its Taekwondo centers. The ideal candidate will engage with parents and children, manage student registrations, and assist with branch events. Prior customer service experience is preferred, and training will be provided. This role requires flexibility to work weekends and strong communication skills. Enjoy a rewarding environment in education while fostering positive learning experiences.

Qualifications

• Prior experience in customer service or admin roles preferred.
• Comfortable communicating with parents and children.
• Organised, responsible and detail-oriented.
• Able to work weekends and flexible hours.
• Computer skills including WhatsApp and spreadsheets.

Responsibilities

• Handle enquiries from parents and students through various platforms.
• Manage student registrations and trial class schedules.
• Act as the main contact for parents and students.
• Support daily operations including attendance tracking.
• Assist with marketing activities such as open houses.

Skills

Microsoft Office

Good Communication Skills

Customer Service

Interpersonal Skills

Administration

Spreadsheets

Team Player

Taekwondo

Job description

Roles & Responsibilities

Customer Service Officer (Taekwondo Enrichment Centers)

We are looking for a friendly, responsible and service-oriented Customer Service Officer to support daily operations at our schools. This role is ideal for someone who enjoys working with children, engaging with parents, and contributing to a positive learning environment.

Key Responsibilities

• Handle enquiries from walk-ins, phone calls, WhatsApp and online platforms
• Manage student registrations, trial classes and package renewals
• Act as the main point of contact for parents and students
• Explain class schedules, belt progression, grading requirements and school policies
• Support daily branch operations including attendance tracking and class coordination
• Assist with grading administration, seminars and branch events
• Maintain accurate student records, payments and basic reporting
• Support basic marketing activities such as follow-ups, open houses and trial events

Requirements

• Prior experience in customer service, admin or front-line roles preferred
• Comfortable communicating with parents and children
• Organised, responsible and detail-oriented
• Able to work weekends (5 days work week, Monday and alternate Saturday or Sunday off)
• Computer skills (WhatsApp, spreadsheets, data system)
• Training will be provided

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Taekwondo
• Administration
• Marketing
• Good Communication Skills
• Freight
• Spreadsheets
• Team Player
• Microsoft Word
• Customer Service
• Shipping
• Customer Service Experience