Customer Service Officer

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Facility Coordinator responsible for managing booking requests, conducting data analysis for decision making, and ensuring excellent customer service. The ideal candidate will have experience in facility coordination and strong skills in data management as well as conflict resolution. This position offers a salary range of $2,500 - $3,300 per month.

Qualifications

• Experience in facility booking processes and customer service.
• Strong analytical skills for data management.
• Ability to handle conflicts and customer inquiries efficiently.

Responsibilities

• Process and coordinate facility booking requests.
• Generate and analyze data for management decisions.
• Manage customer enquiries and resolve booking conflicts.
• Support user administration and system testing for the booking platform.
• Monitor compliance with booking terms and conditions.

Skills

Data analysis

Conflict resolution

Customer service

Microsoft Excel

Job description

Overview

Period: 1 year

Salary: 2,500 - $3,300 per month

Location: Stadium

Working hour: office hour

Responsibilities

• Process and coordinate facility booking requests from organisations and stakeholders, ensuring proper allocation based on stakeholder tiering
• Generate and analyse data to support management's decision-making processes for facility allocation
• Prepare comprehensive presentation decks consolidating stakeholder requests and data for approval
• Manage customer enquiries regarding facilities allocation and resolve booking conflicts between stakeholders
• Monitor customer compliance with booking terms and conditions, including timely payment collection
• Maintain efficient mailbox management with prompt follow-up on booking requests
• Handle user feedback, queries, quotation requests, and complaints professionally
• Execute end-to-end booking processes, including payment collection and maintenance of accounting records in Microsoft Excel
• Support user administration and conduct system testing for the booking platform
• Develop and maintain Standard Operating Procedures (SOPs) for new processes

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Chee Yung Chen (Zack) - R23112910

ScienTec Consulting Pte Ltd – 11C5781