Customer Service Officer

TRIBECAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-focused company in Singapore is seeking a highly empathetic individual to join its team. The role involves answering email enquiries, making calls for better understanding, and supporting marketing efforts. No prior experience required, but excellent English skills and basic computing proficiency are essential. This is an excellent opportunity for those who want to make a positive impact on customer satisfaction.

Qualifications

• Applicants with no prior experience are welcome.
• Must possess excellent spoken and written English.
• Familiarity with computer, cloud, and mobile applications is a MUST.

Responsibilities

• Answer email enquiries from the public and members.
• Call members to better understand their requests.
• Help with online chat and social media requests.

Skills

Customer-oriented

Empathy

Excellent communication in English

Basic computing proficiency

Job description

Overview

Job Description & Requirements

We are looking for someone who is 100% customer-oriented, empathetic, and filled with positive energy to join our team. You will be key to making tens of thousands of people happy and satisfied customers!

Sounds like a tall order? It isn't!

Simply reply to our customers promptly and give them your listening ear. That's it really!

Responsibilities

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.

Requirements

• Applicants with no prior experience are welcome!
• Must possess excellent spoken and written English and the ability to speak other local languages is a plus (to liaise with customers)
• Familiarity with computer, cloud and mobile applications is a MUST
• Having a class 3/3A/2B/2A/2 license would be a strong plus
• Basic computing proficiency in office applications
• Priority will be given to Singaporeans