Customer Service Officer

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A consulting firm in Singapore is seeking passionate, customer-focused individuals for a customer service role. Ideal candidates should have prior experience in a call center and demonstrate good communication skills. Responsibilities include meeting KPIs, ensuring compliance for customer requests, and supporting the migration to the Bank's digital platform. Flexibility to work rotating shifts is required. Interested candidates should submit their CV to the provided email address.

Qualifications

• Prior customer service experience in a call centre environment is preferred.
• Minimally a Diploma holder; fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

Responsibilities

• Meet the Customer Centre targets set (KPI’s) without compromising service quality.
• Ensure accuracy and compliance for all customer requests.
• Cross-sell the Bank’s products and services.
• Migrate customers to the Bank's digital platform.
• Adhere to professional standards in customer interactions.
• Support the company brand on social media.
• Assist in managing and resolving customer requests.

Skills

Customer service experience

Good communication skills

Ability to work under pressure

Flexibility in work deployment

Education

Diploma holder

Job description

Overview

We are looking for passionate, customer-focused individuals:

• Preferably with prior customer service experience in a call centre environment.
• Demonstrates good communication skills and able to work in a pressurized and highly driven environment.
• Minimally a Diploma holder. Fresh graduates are welcomed.
• Comfortable to work rotating shift hours including weekends and public holidays.

Job Responsibilities

• To consistently meet the Customer Centre targets set (KPI’s) without compromising quality of service delivery.
• To ensure accuracy and compliant for all customer’s requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs.
• To adhere to professional standards of behavior and conduct in dealing with customers and fellow CSOs.
• Flexibility in work deployment when business needs arise.
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms.
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfillment. (Fulfillment Team) ensure message consistency across the different online platforms

Interested candidates kindly submit your updated CV in a Word Format to: [e-mail]. Only shortlisted candidates will be notify. Thank you.