Customer Service Officer

ST RECRUITMENT CENTRE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore is seeking a dedicated personnel to manage resort bookings and daily operations at the Changi location. The ideal candidate will have a minimum GCE ‘N’ level and at least 1 year of relevant experience. Responsibilities include handling guest inquiries, managing payments, and ensuring smooth operations at check-in. Weekend and public holiday shifts are required. Competitive salary and a supportive work environment await.

Qualifications

• At least 1 year of relevant experience in a similar capacity.
• Ability to perform shift duties, weekends, and public holidays.

Responsibilities

• Manage bookings, amendments, and cancellations daily.
• Ensure smooth operations at the check-in reception.
• Handle inquiries regarding booking and reservations.
• Collect payments and tally amounts for transactions.
• Perform service recovery actions as needed.
• Submit daily reporting and bookkeeping transactions.
• Follow-up on lost and found items.
• Monitor vehicle movements and registration.
• Issue quotations for corporate bookings.
• Perform Duty Manager's duties and other assigned tasks.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Education

Minimum GCE ‘N’ level

Job description

Workplace: Changi (nearest Mrt Changi airport)

5-day work week (Mon to Sun) · Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm

start Jan 2026

Duties:

• Manage bookings, amendments and cancellations of resort rooms bookings on daily basis.
• Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
• Handle online/telephone/walk-in enquiries regarding booking and reservation.
• Collect payment for rentals and facilities usage; Tally amount collected from online payment against valid bookings.
• Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
• Daily submission of End-of-Shift & End-of-Day reporting and GL posting of transactions.
• Follow-up on lost and found items for all rooms and within the clubhouse.
• Monitoring of vehicle movement and vehicle registration.
• Issue quotation for corporate bookings enquiries.
• Raise billing requests as and when required.
• Perform Duty Manager’s duties.
• Perform any other duties as assigned by Management from time to time.
• Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
• Engage members/guests in conversation and provide assistance as requested.
• Handle members/guests’ problems and complaints promptly and professionally.
• Deal with incidents and update management on incidents’ follow-up actions.

Requirements:

• Minimum GCE ‘N’ level with at least 1 year of relevant experience in a similar capacity
• Customer service oriented
• Possess good interpersonal and communication skills
• Good customer service skills and integrity
• Must be able to perform shift duties and work on weekends and public holidays