Customer Service Officer

Trichokare Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty service industry seeks a dedicated customer service representative to manage client interactions and support daily operations. This full-time position offers an opportunity for career advancement and requires relevant experience, good interpersonal skills, and proficiency in Microsoft Office. The ideal candidate will thrive in a dynamic environment and be passionate about delivering excellent service.

Benefits

Incentive benefits

Career advancement opportunity

Training provided

Medical & dental benefit

Qualifications

• Relevant working experience in similar industries.
• Passion for customer service required.
• Ability to converse with Chinese speaking clients.

Responsibilities

• Handle customer services at front desk, including appointment management.
• Perform daily settlement and maintain outlet reports.
• Assist in overall operations and campaign execution.

Skills

Interpersonal skills

Customer service

Microsoft Office

Bilingual

Education

GCE N/O Level and/or NITEC

Job description

*Up to $2400/mth
*Full Time
*5 Days Work Week - Retail Hours
*Near MRT Station

Job Descriptions:

• Customer Services at front desk

• Attending to walk in customers, customers by appointment, fixing/rescheduling appointments and answering to queries made

• SMS reminder to existing customers for appointments, Call or SMS reminder to new customers for consultation appointment.

• Post of Sales System on issuing Invoices, Service Sheet and Customer Treatment book

• Updating and deduction of used treatments in both customers’ physical record and Studio Manager System

• Daily Closing Settlement

• Responsible for submission of Outlet Reports

• Outlet stock-take, administration

• Coordination and execution of activities required to support Outlet performance, eg flyer distribution, feedback from clients.

• Assist BM in overall Outlet Operations on BM's off day / leaves

• Oversee and maintain proper and neat filing system of Outlet common Drive and various admin functions

• Create and execute Excellent Service Campaigns for outlet to maintain high customer satisfaction

• Assist BM in Preparation of Month end Payroll (Non Commission) related submissions

• Other duties as assigned by the Branch Manager from time to time

• Any other duties that may be assigned to the Employee from time to time

Job Requirements:

• GCE N/O Level and/or NITEC trained

• Relevant working experience in similar industries

• Good interpersonal skill

• Passion for customer service

• Excellent with Microsoft Office

• Bilingual and able to converse with Chinese speaking clients

Benefits:
• Incentive benefits
• Career advancement opportunity
• Training will be provided
• Medical & dental benefit