Customer Service Officer

Ariston Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading contact center company in Singapore is seeking candidates for a customer service role to handle inbound calls and provide resolution on various issues. The role requires shift work, including weekends, and experience in the contact center environment is preferred. Candidates must demonstrate strong communication skills and the ability to manage stress effectively.

Benefits

Public holiday allowance of $100

Shift allowance

Qualifications

• Open to work in shifts, including weekends and public holidays.
• Experience in contact center domain required.
• Ability to manage stress while handling public inquiries.

Responsibilities

• Respond to calls and provide first call resolution.
• Liaise with support teams to resolve issues.
• Document incidents and ensure proper follow-up.

Skills

Customer service

Communication

Problem-solving

Stress management

Job description

Job Description & Requirements

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public" problems and queries.

Requirements

Open to work in shifts, on weekends and PHs

1. Shift/Work schedule – 44 hours per week. 5.5 days.

2. PH allowance which is $100 for every PH that candidate is scheduled to work

3. Candidate is expected to work on rotating shift. We have a few shift timing below:

• 6.45am to 3.45pm
• 8am to 5pm
• 9am to 6pm,
• 11am to 8pm,
• 12.45pm to 10.45pm

4. Experience in Contact Center Domain.