Customer Service Officer

ROYAL CANIN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading pet care company in Singapore is looking for a customer service representative to manage inquiries, process orders, and work with logistics to ensure customer satisfaction. Candidates should have a diploma and 2-3 years of related experience in telesales or call centers, along with strong communication skills and a passion for pets.

Qualifications

• Minimally a Diploma Holder in any field.
• 2-3 years of experience in telesales, call center, data entry, or managing customer inquiries.
• Excellent communication (both written & oral) in English.

Responsibilities

• Answer internal and customer enquiries on product availability, prices, delivery times.
• Process sales orders and invoices accurately and on-time.
• Monitor online orders and ensure customer order needs are met.

Skills

Excellent communication skills

Problem-solving skills

Customer service orientation

Proactive attitude

Education

Diploma in any field

Job description

Key Responsibilities

• Answer internal enquiries and customer enquiries on product availability, prices, delivery times, and status of orders so that enquiries are dealt with promptly and accurately;
• Process sales order and invoices so that customer orders are dispatched, invoiced, and paid accurately and on-time;
• Monitor online orders and work with sales team to ensure customer order needs are met;
• Maintain an on-time & accurate customer master data maintenance;
• Assist logistics and supply chain services to assure customer satisfaction.
• Measure customer service performance and assist manager in ensuring KPI are met.
• Collect market feedback and report it to manager on timely basis

Requirements

• Minimally a Diploma Holder in any field.
• 2-3 years of experience in telesales/call centre/data entry/managing customers enquires.
• Excellent communication (both written & oral) in English.
• Strong problem-solving skills.
• Flexible and proactive attitude.
• Passionate about cats and dogs.