Customer Service Officer

Zen Career; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading career service provider in Singapore is seeking a Customer Service Representative to handle inquiries, orders, and complaints. You will be responsible for maintaining customer satisfaction and processing orders efficiently. Candidates should have at least 1 year of customer service experience and familiarity with CRM tools. This role offers a competitive salary and benefits.

Benefits

AWS provided

Company transport at Lakeside MRT

Qualifications

• Minimum 1 year of experience in Customer Service.
• Proficiency in using CRM software or customer service tools will be an advantage.

Responsibilities

• Handle customer inquiries, orders, and complaints promptly via phone, email, and chat.
• Process orders accurately and ensure timely delivery in line with company SOPs.
• Demonstrate strong product knowledge to assist customers effectively.
• Resolve product, delivery, or service issues while maintaining customer satisfaction.
• Build lasting customer relationships to enhance loyalty and retention.

Skills

Customer Service

CRM Software

Communication

Tools

CRM Tools

Job description

Basic information

• Monday - Sunday, 8.30am - 6pm, 5 day work week
• Basic UP $2600
• AWS provided
• West area (Company transport at Lakeside MRT)

Job Scope

• Handle customer inquiries, orders, and complaints promptly via phone, email, and chat.
• Process orders accurately and ensure timely delivery in line with company SOPs.
• Demonstrate strong product knowledge to assist customers effectively.
• Resolve product, delivery, or service issues while maintaining customer satisfaction.
• Record and update customer interactions and transactions in CRM systems.
• Coordinate with sales, production, and logistics teams to address customer needs.
• Gather and document customer feedback for service and product improvement.
• Identify recurring issues and collaborate with teams to improve processes.
• Build lasting customer relationships to enhance loyalty and retention.

Additional Information

• Minimum 1 year of experience in Customer Service
• Proficiency in using CRM software or customer service tools will be an advantage

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We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Tan Wen Hui (Serene) |EA Personnel No.: R25145352