Customer Service Officer

CERTIS GROUP - GHR; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a Customer Service Representative to address customer inquiries and complaints through various channels. The ideal candidate has a high school diploma, proven customer service experience, and excellent communication skills. This role involves maintaining records, collaborating with departments, and ensuring compliance with policies. A customer-centric approach is essential.

Qualifications

• High school diploma or equivalent education.
• Proven customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle stressful situations.
• Attention to detail and accuracy in data entry.
• Ability to multitask and manage time efficiently.

Responsibilities

• Address and resolve inquiries and complaints via phone, email, and chat.
• Provide accurate information about the venues and services.
• Follow up with customers to ensure their issues are resolved.
• Maintain customer records and update account information as needed.
• Collaborate with other departments to resolve complex customer issues.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Familiarity with customer service tools

Empathy

Education

High school diploma or equivalent

Diploma or degree in business administration

Job description

Key Responsibilities

• Address and resolve customer, member of public inquiries and complaints via phone, email, and chat.
• Provide accurate information about the venues and services.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain customer records and update account information as needed.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on the efficiency of the customer service process.
• Meet or exceed performance metrics related to customer service.
• Train new staff on customer service techniques and skills.
• Ensure compliance with company policies and procedures.

Minimum Qualifications & Experience

• High school diploma or equivalent; diploma or degree in business administration or related field is an advantage.
• Proven customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to handle stressful situations with professionalism.
• Attention to detail and accuracy in data entry.
• Familiarity with customer service software and tools.
• Ability to multitask and manage time efficiently.
• Empathy and a customer-centric approach.