Customer Service Officer

JOINTHIRE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consumer electronics company in Singapore is seeking a customer service representative to manage queries and assist with product issues. Candidates with an O-Level qualification and some customer service experience are preferred. Candidates with technical knowledge of electrical appliances are also welcome. The role is based in Bedok and offers a 1-year renewable contract with benefits and overtime opportunities.

Benefits

Annual leave

Medical benefits

Training provided

AWS entitlement

Qualifications

• Customer service experience preferred, but technical knowledge of appliances is acceptable.
• Good stamina and customer-oriented personality.
• Willingness to work overtime as needed.

Responsibilities

• Attend to customers and handle queries via hotline and emails.
• Coordinate with service contractors and technicians to resolve issues.
• Perform troubleshooting and manage spare parts sales.
• Conduct weekly and annual stock counts of parts.

Skills

Customer service orientation

Excellent communication skills

Interpersonal skills

Problem solving skills

Attention to details

Ability to work under pressure

Basic computer skills

Time management skills

Education

O-Level academic qualification

Job description

About Company:

Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.

Job Description:

• Attend to customers, handle queries from the Service Hotline and emails.
• Respond and resolve customers’ queries related to products, spare parts, service schemes and schedule service appointments.
• Liaise and coordinate with authorized Service Contractors, in house technicians etc. to resolve issues arising from customers.
• Perform simple troubleshooting to identify the issue to ensure that customers are attended to effectively.
• To conduct weekly and annual parts stock count.
• Retrieve and deliver spare part to Customer Care Counter.
• Perform front counter duties including but not limited to spare parts sales over walk in, bring in repair, repair collection and redemption.

Job Requirements:

• At least a O-Level academic qualification.
• Having some customer service and/or call center or similar working experience.
• Those with technical knowledge of electrical or electronic appliances but no experience in customer service are welcome to apply.
• Customer service-oriented, excellent communication skills and good interpersonal skills.
• Possess basic computer skills.
• Good stamina and good personality and customer-oriented.
• Excellent time management skills, able to prioritize work, attention to details and problem solving skills.
• Ability to work under pressure and manage customers’ expectations.
• Willing to work overtime when required.

Compensation:

• Work location: Bedok, Singapore
• Within walking distance from Bedok MRT Station
• Working hours: Monday - Friday (9am - 5pm), Saturday (9am - 2pm)
• OT occasionally (max 2 hours per day)
• 1 year renewable contract
• AWS Entitlement
• Annual leave
• Medical and other benefits
• Training will be provided