Customer Service Officer

RESET WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A wellness company in Singapore seeks team members for guest experience and operations. The role involves welcoming guests, ensuring cleanliness, and handling inquiries with a friendly attitude. Ideal candidates are detail-oriented, team players, and comfortable with basic technology. Prior experience in customer service or hospitality is preferred. This position offers opportunities for both full-time and part-time employment.

Qualifications

• Prior experience in customer service, wellness, or hospitality is a plus.
• Friendly, responsible, and eager to create positive energy.
• Detail-oriented with a strong sense of cleanliness and presentation.

Responsibilities

• Greet guests warmly and assist with check-in.
• Maintain cleanliness of location, ensure all areas are guest-ready.
• Resolve basic concerns, escalating more complex issues to the manager.

Skills

Customer service

Attention to detail

Teamwork

Basic technology skills

Job description

Location

Trifecta (somerset),

Employment Type

Full-time / Part-time

Key Responsibilities

Guest Experience & Front Desk

• Greet guests warmly and assist with check-in.
• Handle guests enquiries.
• Resolve basic concerns, escalating more complex issues to the manager.

Facility monitoring & Operations

• Maintain cleanliness of location, ensure all areas are guest-ready at all times.
• Monitor and clean water features, ensuring proper hygiene, temperature, and presentation.
• Report malfunctions or safety concerns promptly.
• Assist with minor upkeep tasks as directed.
• Oversee towel circulation: distribution, collection, and laundry coordination.

What we’re looking for

• Friendly, responsible, and eager to create positive energy.
• Detail-oriented with a strong sense of cleanliness and presentation.
• Team player who communicates clearly and respectfully.
• Comfortable with basic tech.
• Able to perform light physical tasks.
• Prior experience in customer service, wellness, or hospitality is a plus.