CUSTOMER SERVICE OFFICER

KMSPKS; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

KMSPKS in Singapore is seeking a Customer Service Officer to handle frontline services, payments, and customer interactions. The role requires bilingual English and Mandarin, at least 1 year of frontline experience, and strong communication and coordination skills. Weekend and public holiday work may be required.

The position offers a supportive environment with emphasis on community impact and service excellence.

Qualifications

• Frontline customer service experience is required.
• Bilingual in English and Mandarin (spoken and written).
• Strong communication and interpersonal skills with attention to detail.

Responsibilities

• Provide daily frontline customer services, including counter operations and payment processing.
• Coordinate with casket and undertaker providers for funeral arrangements.
• Respond professionally to telephone inquiries, walk-in customers, and feedback.
• Prepare and process labels and stickers for urn storage and Ji-Ling services.
• Assist in registration and coordination of annual prayer events.
• Maintain accurate customer records and proper filing of documents.

Skills

Communication

Interpersonal skills

Customer service

Attention to details

Cash handling

Computer literacy

Coordination

Organizational skills

Job description

Are you looking to use your skills and experience to serve the community for a greater cause?

We are looking for dynamic and committed individuals to fulfill our vision. Apart from a competitive remuneration package and attractive benefits, our culture encourages work-life balance and spiritual development. This is also a place where you can find a sense of job satisfaction as you see your work impacts the lives of others.

Be part of our big family! Let us together, guided by wisdom and compassion, reach out and impact the community.

(updated 11.9.26)

CUSTOMER SERVICE OFFICER

Duties and Responsibilities

• Provide daily frontline customer services, including handling daily counter operations and processing payment transactions accurately and efficiently


• Coordinate and liaise with casket and undertaker service providers regarding funeral service arrangement


• Respond professionally to telephone enquiries, walk-in customers, and feedback, ensuring a high standard of customer satisfaction.


• Prepare and process labels and stickers for urn storage and Ji-Ling services, ensuring accuracy and compliance with operational requirements.


• Assist in the registration and administrative coordination of annual prayer events.


• Maintain accurate customer records and ensure all documentation is properly completed and filed

Job Specifications

• Year(s) of Experience: At least 1 year of frontline working experience


• Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders


• Required Knowledge/Skill(s): Communication and interpersonal skills, Customer service skills, Attention to details, Proficient in handling cash/payment transactions, Computer-literate, Coordination and organizational skills


• A team player with a positive attitude and able to adapt to a fast-paced environment


• Able to work on weekend(s) and public holiday(s)


• Candidate with Dharma knowledge will be of an added advantage