Customer Service Officer

Eurofins; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salaries

Excellent training

Exceptional career prospects

Job summary

A global analytical testing company in Singapore is seeking a dedicated professional for their Customer Service function. Responsibilities include addressing customer inquiries, processing laboratory specimens, and ensuring data accuracy in the Laboratory Information System. The position requires a service-oriented mindset, precise organizational skills, and experience in client services. The company values its employees and offers competitive salaries along with exceptional career prospects.

Qualifications

• Must have 'O' levels or equivalent.
• Service-oriented with good organizational skills.
• Experienced in client services and specimen management.

Responsibilities

• Handle customer enquiries professionally and ensure satisfaction.
• Process specimens accurately and enter data into the system.
• Communicate issues regarding specimens to the Laboratory Manager.

Skills

Service oriented

Good organizational skills

Hardworking and possess a positive work attitude

Experienced in client services scope

Experienced in specimen management and data entry scope

Good computer skills

Education

"O" levels or equivalent educational background

Tools

Laboratory Information System (LIS)

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 65,000 staff across a decentralised and entrepreneurial network of 950 laboratories in 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6.9 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

• Contributes to the professional growth and development of the Customer Service function.
• Attends to customers’ enquiries in a professional manner.
• Ensure customer satisfaction by extending responsive and meticulous support.
• Provides immediate response to client’s technical/service related queries and problems.
• Addresses and resolves customers’ complaints/dissactisfactions by initiating a thorough investigation of a complaint, evaluates findings, and responds to supervisor/management/customers soonest possible.
• Meticulous processing of specimens received from the Courier team and customers
• Enters patients demographic and orders laboratory tests completely and accurately into Laboratory Information System.
• Understands clinical and tests terminologies and test profile/codes.
• Communicates problems in specimens and request forms received to the Laboratory Manager.
• Adheres to procedures in sample centrifugation, storage, retrieval and disposal.
• Communicates with clients, co-workers, and management.
• Possesses good time-management skills.
• May be rotated to other lab locations or shifts as necessary.
• Performs other duties as assigned.
• Ensures the discharge of duties and responsibilities with diligence.
• Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens. Ensure the accurate sorting, data entry, preparation, collation and sorting of specimens that contain patients personal data.
• Ensure the proper storage and disposal of specimens as per company’s policy.

Qualifications

• “O” levels or equivalent educational background
• Service oriented
• Good organizational skills
• Hardworking and possess a positive work attitude
• Experienced in client services scope
• Experienced in specimen management and data entry scope
• Good computer skills and experienced in using LIS

Additional Information

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your Data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Clinical Diagnostics is an Equal Opportunities Company.