CUSTOMER SERVICE OFFICER

Fitness First Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 38,000; Full time

Job summary

A leading fitness brand in Singapore is seeking a Customer Service Officer to provide outstanding service and support to gym members. Responsibilities include assisting with inquiries, processing memberships, and ensuring a clean and safe gym environment. Ideal for passionate fitness enthusiasts looking for entry-level opportunities. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration package

Complimentary gym membership

Training and development programs

Qualifications

• Passionate about fitness.
• High level of professionalism, honesty, and integrity.
• Good knowledge of Microsoft Office and computer literacy.
• Able to commit to shift work including public holidays and weekends.

Responsibilities

• Greet and assist members and visitors as they enter the gym.
• Respond to member inquiries regarding membership and facilities.
• Process membership sign-ups and cancellations accurately.
• Monitor gym cleanliness and safety compliance.
• Maintain records of member interactions in the gym's database.

Skills

Customer service

Microsoft Office

Teamwork

Communication

Job description

STEP UP TO A FITTER CAREER

Fitness First prides itself as one of the largest fitness brands in the world with 15 Fitness First Clubs in Singapore alone. With an unrivalled network of clubs across the island, we provide a range of proprietary group fitness classes, workout options enhanced with the latest technology, and club facilities that will complete your fitness experience.

The Customer Service Officer will be responsible for providing outstanding customer service to our members, assisting with inquiries, and ensuring the overall satisfaction of our members.

WHAT'S IN FOR YOU?

• Entry level candidates are welcome to apply
• Competitive Remuneration package
• Complimentary Gym Membership
• Comprehensive and Inclusive training and development programs provided

Key Responsibilities/Duties:

• Greet members and visitors in a warm and friendly manner as they enter the gym.
• Assist members with inquiries regarding membership plans, class schedules, equipment usage, etc.
• Provide assistance to prospects and highlight key features and amenities.
• Process membership sign-ups, renewals, and cancellations accurately and efficiently.
• Monitor gym facilities to ensure cleanliness, safety, and compliance with health and safety regulations.
• Respond to member feedback and concerns promptly and professionally, escalating issues as needed.
• Administrative duties - maintain accurate records of member interactions, transactions, and feedback in the gym's database.

Requirements:

• Passionate in Fitness.
• Possesses a high level of professionalism, honesty, integrity and excellent work ethics.
• Able to commit to shifts work including PH/weekends.
• Pro‑active, work well independently and in a team.
• Performing basic administrative duties - good knowledge of Microsoft Office and computer literacy.
• Provide exceptional customer service.

What are you waiting for? Click apply now to pursue your passion and career with Fitness First!