Customer Service Officer

CHLOR-AL CHEMICAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading chemical company in Singapore is seeking a Customer Service Representative to assist with order placements, track shipments, and resolve customer inquiries. Ideal candidates will possess a minimum GCE 'N' level or equivalent, have basic knowledge of shipping, and strong communication skills. The role requires multitasking in a fast-paced environment with a focus on customer satisfaction.

Qualifications

• Minimum GCE 'N' level or equivalent.
• Knowledge in shipping and customer service.
• Skills in handling customer queries with patience.

Responsibilities

• Assist customers with order placement and tracking.
• Monitor incoming shipments and ensure shipping document accuracy.
• Resolve customer concerns and issues effectively.

Skills

Customer service experience

Basic Shipping knowledge

Communication skills

MS Office proficiency

SAP B1 experience

Education

Minimum GCE 'N' level or equivalent

Job description

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience.
• Monitoring of incoming shipment and ensuring accuracy of shipping documents.
• Address customer concerns and complaints, and resolve issues promptly and effectively.
• Keep customers informed about order status and promptly handle any changes or updates requested.
• Documents, escape, and follow up on incidents.
• Focus on direct customer interaction as a first-level helpdesk.
• Collaborate with other teams for timely issue resolution.

Requirements

• Minimum GCE “N” level or equivalent
• Basic Shipping knowledge
• Prior experience in customer service or a related role is preferred
• Display patience when dealing with customers, even in challenging situations
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred
• Work location : Tuas Crescent