Customer Service Officer

BOONG POULTRY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading poultry company in Singapore is seeking a customer service representative. Responsibilities include attending to inbound calls, responding to inquiries, and processing order requests. The ideal candidate will have at least 1 year of customer service experience, excellent communication skills, and the ability to work in a team-oriented environment. This position requires the ability to multitask and provide outstanding service.

Qualifications

• Minimum 1 year of customer service or telemarketing experience.
• Ability to work on weekends and public holidays.
• Experience in retail or F&B industries preferred.

Responsibilities

• Attend to inbound calls and provide customer service.
• Respond to customer inquiries regarding products and pricing.
• Process order requests and assist customers with documentation.

Skills

Customer service

Communication skills

Time management

Tech-savvy

Team player

Education

GCE 'O' Level/ITE Certificate

Tools

Microsoft Office

Job description

Responsibilities

• Attend to inbound calls and provides customer service to the public:
• Responds to customer inquiries; provides information regarding products specification, selling price, and/or other Sales matters.
• Receives and processes order requests.
• Coordinate with respective departments to ensure delivery completion
• Making outbound calls to solicit Sales orders.
• Assists customers requesting documentations.
• Receives and processes order requests including new customers and inactive customers.
• Conducts a variety of routine clerical tasks including data entry and copying, filing, and faxing documentation.
• Miscellaneous tasks.

Requirements

• GCE 'O' Level/ITE Certificate or equivalent with minimum 1-year Customer Service/Telemarketing experience;
• Proven customer support experience;
• Able to work on weekends and Public Holidays on rotating shifts;
• Preferably with experience in Retails or F&B industries;
• Team player with positive work attitude;
• Highly independent and organized;
• Team player with positive work attitude;
• Ability to multi-task, prioritize and manage time effectively;
• Takes pride in providing excellent customer service;
• Excellent communication skills and telephone etiquette;
• Customer orientation and ability to adapt/respond to different types of characters;
• Tech savvy, proficient in computer skills; Microsoft Office.