Customer Service Officer

WATCHBOOK PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A luxury watch boutique in Singapore is seeking a dedicated Customer Service Officer to manage purchasing, customer inquiries, and inventory. The ideal candidate will have a Bachelor's Degree and strong communication skills, with prior experience in the luxury watch industry preferred. This role offers a safe working environment, year-end bonuses, and opportunities for recognition and personal growth.

Benefits

Safe and healthy working environment

Opportunities to learn diverse skills

Year-end bonuses

Year-end bonuses and growth potential

Qualifications

• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Ability to commit to retail hours, including weekends.
• Ability to work independently.

Responsibilities

• Handle watch purchasing, price negotiation, and customer inquiries.
• Manage servicing, repairs, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties.

Skills

Strong communication skills

Interpersonal skills

Goal-oriented

Ability to negotiate

Education

Bachelor’s Degree or equivalent

Job description

Overview

Watchbook Pte Ltd is among the leading boutiques for buying, selling, and trading pre-owned luxury watches. We pride ourselves on professionalism, integrity, and exceptional service. As our business grows, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.

Responsibilities

• Handle watch purchasing, price negotiation, and customer enquiries.
• Manage servicing, repairs, protective film applications, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography, editing, and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

Qualifications

• Bachelor’s Degree or equivalent.
• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Strong communication and interpersonal skills.
• Goal-oriented with the ability to work independently.
• Able to commit to retail hours (including weekends), 5 days per week.

Why You’ll Love Working With Us

• Safe and healthy working environment.
• Opportunities to learn and gain diverse skill sets.
• Visibility of work and recognition of contributions.
• Year-end bonuses and growth potential.