Customer Service Officer

PEOPLE PROFILERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prestigious country club in Singapore is seeking a Membership Services Associate to manage member enquiries, maintain membership records, and assist with new applications and renewals. The ideal candidate will have at least 1 year of customer service experience and possess a minimum of GCE O levels. Competitive salary and benefits package offered.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Minimum GCE O levels required.
• At least 1 year of experience in Customer Service, Administrative work, or Membership services.
• Interest in a country club environment and good teamwork skills.

Responsibilities

• Handle membership enquiries via phone calls and emails.
• Maintain up-to-date membership records in CMS.
• Follow up on membership fees and renewals.
• Process new membership applications and renewals.
• Handle membership suspensions and refunds.
• Stand in at Membership Centre as needed.
• Assist with ad hoc assignments/projects.

Skills

Customer Service orientation

Team player

Communication skills

Education

GCE O levels

Job description

Industry: Hospitality
Location: East (Company Transport Provided at Tanah Merah MRT)
5days workweek (Mon‑Fri)

Job Responsibilities

• Handle membership enquiries via phone calls and emails on daily basis.
• Input and maintain up-to-date membership records, account status, members' particulars and account service requests received from members into CMS on a daily basis.
• Follow up and collect membership entrance fee due from new applications and/or membership renewals. These include calling prospective members to close sales and remind expiring members to renew membership.
• Activate and process new membership applications and/or membership renewals including preparing the membership package upon entrance fee payment made by members on a daily basis.
• Process members application for suspension of membership due to medical reason, or absent membership due overseas work posting, study, etc.
• Process of security refund and/or account credit balance to members upon membership expiry or resignation.
• Stand‑in for and perform the duties at Membership Centre as and when necessary.
• Any other adhoc assignment/ project that may be assigned by HOD/ supervisor from time‑to‑time such as membership recruitment drive, Open House event, etc.

Requirements

• Min. GCE O levels
• At least 1 year working experience in Customer Service/Administrative works/Membership services.
• Service and people oriented with an interest to work in country club environment and a good team player.
• Candidates with more experience may be considered for Officer (Membership) position.

Please send your updated CV to [e-mail]

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

EA Personnel: Cha Zi Jing Josie

EA Registration No.: R24124843

People Profilers Pte Ltd

EA Licence Number: 02C4944

Tel: [phone]