Customer Service Officer

People Profilers; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A customer service company in Singapore is looking for skilled individuals to engage customers and manage support requests. Candidates must have a minimum O level and at least 2 years of customer service experience. Responsibilities include greeting customers, logging interactions, and optimizing service centre operations. A competitive remuneration package is offered.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• At least 2 years of experience in the customer service industry.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and engage every customer professionally.
• Serve as the first point of contact for customer support.
• Log all customer interactions in the CRM system.
• Assist in generating operational reports.

Skills

Customer service

Communication skills

Ability to work under pressure

Proactive service mindset

Education

Minimum O level

Job description

Greet and engage every customer in a friendly and professional manner.

Serve as the first point of telephone contact for customer support requests.

Accurately collect and update customer personal details, vehicle registration, and ownership information; raise change management forms as needed.

Log all customer interactions, including compliments and complaints, in the CRM system.

Ensure complete and accurate data entry in CRM and schedule appointments across all service centres.

Screen technical calls and assign them to the correct Customer Service Advisor (CSA) and payment method.

Optimize workshop capacity by efficiently assigning vehicles to service centres.

Offer general advice to customers in a timely and professional manner.

Assist in generating daily, weekly, and monthly operational reports.

Hand over vehicles to customers with a basic explanation of completed work.

Requirements:

Minimum O level with at least 2 years of experience in the customer service industry.

Strong customer service and communication skills.

Ability to work under pressure in a fast-paced environment.

Customer-focused with a proactive service mindset.

Working Hours : Monday to Friday: 8am to 5:30pm, Alt Sat, 8am - 11am, OT payable

Working Location: near Mountbatten

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to ******@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.