Customer Service Officer

Culina; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A leading purveyor of epicurean foods in Singapore is seeking a Customer Service Officer to handle customer orders and inquiries. Responsibilities include processing orders, coordinating deliveries, and managing customer feedback. Ideal candidates should possess strong communication skills in Mandarin and English, be efficient and service-oriented, and able to work shifts. This role offers benefits such as a Progressive Leave Scheme and Group Medical Insurance.

Benefits

Progressive Leave Scheme

Group Medical & Hospitalization Insurance

Flexi Wellness Plan

Staff Card Discount Program

Qualifications

• GCE 'O' level or Diploma in business or equivalent required.
• Mandarin and English speakers preferred.
• Must be alert, responsible, and service-oriented.
• Good communication and problem-solving skills are essential.
• Ability to work under pressure with minimal supervision.
• Willing to work shifts on a 5-day work week.

Responsibilities

• Attend to customers’ orders via phone, fax, or email.
• Process sales orders and generate necessary documentation.
• Coordinate with warehouse and delivery personnel.
• Handle customer inquiries and feedback.

Skills

Mandarin and English communication

Good communication skills

Problem-solving skills

Efficiency

Service-oriented attitude

Education

GCE 'O' level or Diploma in business

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Culina is a leading purveyor of specialist epicurean foods and wines, a choice distributor to hotels, restaurants and cafes in Singapore. Culina runs a Bistro and Gourmet boutique, an Organic retail store SuperNature in Dempsey as well as a chain of butcheries in major supermarkets island wide.

Job Summary

The role of Customer Service Officer is responsible for attending to customers’ orders and inquiries and process their orders.

Job Responsibilities

• Attend to customers’ orders on phone, fax, email, through sales personnel and create a sales order
• Process orders by generating tax invoices, credit and debit notes, and internet billings
• Send e-commerce order confirmation, prepare return notes for internal and external parties when necessary
• Co‑ordinate with warehouse admin staff and delivery drivers to ensure timely delivery to customers
• Handle and manage customer enquiries and feedback

Requirements

• GCE 'O' level, Diploma in business or equivalent
• Mandarin and English speakers preferred to communicate with Chinese clients
• Alert, efficient, responsible, resourceful and service‑oriented
• Good communication skills and problem‑solving skills
• Good attitude and able to work under pressure and with minimum supervision
• Able to work shifts on a 5-day work week (including some weekends)

Job Highlights

• Progressive Leave Scheme
• Group Medical & Hospitalization Insurance
• Flexi Wellness PlanStaff Card Discount Program