Customer Service Officer

Mavis Tutorial Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tuition brand in Singapore is seeking a dedicated Customer Service Officer to be the first point of contact for customers. The role involves supporting student registrations, providing excellent service, promoting courses, and handling inquiries. Join a team that values growth and offers comprehensive training.

Benefits

Up to 21 days of leave

Medical and insurance coverage

Comprehensive Training Program

Career Advancement Opportunities

Supportive Peers

Recognition & Rewards

Qualifications

• Strong interpersonal and communication skills.
• Positive work attitude, self-driven, independent, team player.

Responsibilities

• Assist with student and course registration administrative duties.
• Provide professional service to achieve customer satisfaction.
• Handle customer inquiries and maintain accurate records.

Skills

Interpersonal skills

Communication skills

Service mindset

Education

Minimum ‘N’ Level

Job description

Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones.

Job Highlights

• 5 days work week

• 38 hour work week

• Up to 21 days of leave

• Attractive salary remuneration and variable bonus

• Medical and insurance coverage

Core Responsibilities:

• Assist in administrative duties pertaining to student and course registration matters.

• Provide professional service and advice in order to achieve customer satisfaction.

• Assist customers with their queries and concerns with a service oriented attitude.

• Actively promote the organisation’s programmes to prospective customers in a professional manner.

• Assist and follow-up with prospective or existing customers to promote new subjects and courses.

• Work towards company sales targets and to maximise retention

• Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.

• Establish a good rapport and build relationships with both prospective and existing customers.

Requirements:

• Minimum ‘N’ Level

• Able to commit on weekends

• Strong interpersonal and communication skills

• Positive work attitude, self-driven, independent, team player with strong service mindset

Why choose us?

• Supportive Peers

• Recognition & Rewards

• Room for Growth & Career Advancement Opportunities

• Comprehensive Training Program tailored to enhance skill set

If you believe you have the skills to contribute to our team, come join us now!