Customer Service Officer

Supreme Components International; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading supply chain company in Singapore is seeking a Customer Service Officer to manage purchase orders and enhance customer satisfaction. You'll work closely with sales, finance, and logistics teams, requiring strong detail orientation and excellent communication skills. The ideal candidate is proficient in advanced Excel and can thrive in fast-paced environments. This full-time role requires a commitment of at least two years.

Benefits

Competitive base salary

Full benefit package including medical and dental

Two weeks paid time off (PTO)

Qualifications

• Proficient in using Advanced Excel functions like Pivot, programming, XNPV, XIRR, Index.
• Experience in logistics or B2B sales preferred.
• Ability to work independently and manage complex projects.

Responsibilities

• Manage and track all purchase orders from sale to delivery.
• Oversee order tracking process ensuring standards.
• Conduct daily follow-ups with customers on order status.

Skills

Advanced Excel MS Excel proficiency

Knowledge of semiconductor supply chain

Interest in project management

Excellent attention to detail

Ability to work in a fast-paced environment

Tools

Focus CRM/ERP

Job description

Job Description & Requirements

The Customer Service Officer partners with Sales Executives, Overseas Vendor/Suppliers, Finance, and Logistics personnel globally to ensure that all purchase orders are successfully managed and followed-through from the point of the sale to the point of parts delivery. This position requires a candidate who not only is tech savvy who can track and manage data effectively, but someone who is extremely detail oriented and a strong English written and verbal communicator. This is a full time position requires commitment to stay minimum period of two (2) years upon offer acceptance.

Key Responsibilities

• Partners with other LED and Component Sales, finance, and logistics executives to manage and track all purchase orders from the point of sale to the point of delivery.
• Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards.
• Daily follow-up with customers regarding order fulfillment, shipments and special requests
• Daily follow-up together with Production Planning regarding part availability and coverage
• Customer Demand Analysis - Analyze Demand Variation and create Waterfall/ Walk overviews
• Handle delivery bottlenecks together with Production Planning and Customer
• Drive Customer Metrics & Logistics Standards
• Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
• Proactively notifies customers regarding shipment details including tracking numbers, date of shipment, etc.
• Creates purchase orders using the Focus CRM/ERP system whenever a new order needs to be made to the supplier
• Creates sales orders using Focus’ CRM/ERP system whenever a new order/invoice needs to be send to the customer

Qualifications

• Advanced Excel MS Excel proficiency required - Pivot, programming, XNPV, XIRR, Index, Etc.
• Knowledge of the semiconductor supply chain, logistics, B2B sales industry preferred
• Interest in project management
• Excellent attention to detail
• Work-well in the a high-pressured fast-paced, team-oriented environment
• Ability to work independently on strategic issues with client; capable of managing fairly complex projects
• Able to multi task on daily operational responsibilities as well as project related work in a deadline driven environment

Compensation and Benefits Package

• Competitive base salary
• Full benefit package including medical, dental, and two-weeks paid time off (PTO)