Customer Service Officer

EVO GLOBAL SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a Customer Service Officer responsible for managing student check-ins and address queries. The role involves inspecting premises, preparing rooms, and ensuring student satisfaction. Candidates must have strong communication skills and a commitment to service quality.

Responsibilities

• Inspect the lease premise with the facilities management team before taking over.
• Check the leased premise for defects or damages before students check in.
• Prepare rooms for viewing.
• Ensure rooms are clean and ready for new students.
• Assist students during check-in and onboarding.
• Address queries and concerns from students and parents.
• Perform checks on service quality and cleanliness.
• Confirm defects or damages during check-out.

Job description

Job Description of Customer Service Officer

Lease premise taking over

1. Inspect the lease premise with the facilities management team before taking over the lease premise

Room preparation

1. Check the leased premise for defects or damages before students check in
2. Prepare rooms for viewing
3. Ensure the room is ready for new student in cleanliness, space allocation etc.

Student check in/on boarding

1. Tenancy Agreement signed by student – done by Marketing using app
2. Photo taken of check in conditions of the rooms and leased premise
3. Brief the students of the hostel rules, rubbish chute, Wi‑Fi password
4. Help student to familiarise with the hostel location and nearest MRT

Student Matters

1. Attend to student/parents’ queries, concerns, requests
2. Random check on quality of service, hostel cleanliness
3. Students' feedback form (set up, reply and copy to Operation)
4. Checking the student’s happiness level & well being

Student check out /off boarding

1. Confirm the final defects or damage list with the student
2. Proceed with check out form signed by the students