Customer Service Officer

F1 Recreation Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service company in Singapore is seeking a Customer Service Coordinator to manage service orders, liaise with customers and departments, and handle quotations. The ideal candidate will have a diploma and 1-2 years of experience in coordination or customer service roles. This role is crucial for ensuring efficient service operations and customer satisfaction.

Qualifications

• Minimum Diploma in any field.
• At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.
• Applicants without academic but with work experience may apply.

Responsibilities

• Responsible for all service order updates.
• Send necessary quotations to customers upon request.
• Keep records of all quotations and correspondence.
• Schedule service calls for repair/spare parts replacement.

Skills

Customer service skills

Coordination skills

Communication skills

Education

Diploma in any field

Job description

Responsible for all service order updates.

To send out necessary quotation to customers upon request.

To keep record of all quotations, correspondence and replies.

To keep and store all relevant clientele information.

To report directly to superior.

To receive incoming calls for service and to liaise with respective departments for follow-up.

To schedule service calls for repair/spare parts replacement.

To retrieve email for confirmation of quotations for repair/spare parts.

B) Secondary Role

Responsible for all warranty & non-warranty parts ordering and ensuring their arrival.

To submit a service order for invoicing after the job is completed.

To request a quote for spare parts for a competitor's brand and follow up.

Assist to manage the spare parts room.

To prepare packing list and commercial invoice for overseas shipment

Requirements

Minimum Diploma in any field

At least 1-2 years of relevant working experience in coordinator/customer service/admin roles.

Applicants without academic but with work experience may apply