Customer Service Officer

AGH LEARNING CENTRE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 24,000 - 36,000; Full time

Job summary

A local tuition centre in Singapore is seeking Customer Service Officers to enhance their operations. Responsibilities include daily admin tasks, customer engagement, and creating positive experiences. Candidates with a strong service mindset and proactive attitude are encouraged to apply. The role offers flexible hours in a fully air-conditioned and cheerful environment.

Benefits

Long service and performance bonus

Positive work environment

Endless learning opportunities

Qualifications

• Minimum 'O' Level; 'A' Level preferred.
• Able to commit at least 1 year.
• Willing for inter-centre travel.

Responsibilities

• Responsible for daily operations of the tuition centre.
• Handle customer inquiries via calls, emails, and texts.
• Create a positive customer experience.

Skills

Interpersonal skills

Communication skills

Customer service mindset

Initiative

Proactive attitude

Education

Minimum 'O' Level

'A' Level preferred

Job description

We are looking for Customer Service Officers to work together with us in a great & positive working environment at our tuition centre at Hougang Central & Kovan City.

Your responsibilities as a Customer Service Officer:

• Work closely in an administration team and be responsible for the daily operations of the tuition centre
• Create a wonderful customer experience as you understand that making a customer happy is crucially important to the company's success
• Learn face-to-face communication skills as part of good customer service
• Engage interest in potential customers and provide them with clear explanations on the offered programs
• Identify customers' needs and develop strategies to maintain a high level of customer satisfaction
• Online systems usage & maintenance
• Handling text messages, emails and calls with various stakeholders, including parents, students, teachers, colleagues and suppliers.
• Calling customers to inform about promotions and new updates.
• Basic daily housekeeping works.
• Any other administrative, operational and customer outreach works as required.

Requirements:

• Minimum 'O' Level. 'A' Level preferred.
• Permanent role. Able to commit at least 1 year.
• Flexible timing
• Willing for inter-centre travel (to Kovan) & deployment
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with strong service mindset
• Responsibility is a MUST in this job – you need to be accountable, responsible and see through the job areas and tasks that you're given.
• MUST have INITIATIVE & be PROACTIVE. Passive & calculative attitude need not apply.

Benefits:

• Long service and performance bonus will be rewarded.

Working Hours & Location:

• Hougang Central & Kovan City
• 👉 Monday to Friday: 2:30pm to 9.30pm
• 👉 Saturday or Sunday: 8.30am to 6.30pm

Good Things of the Job: Here’s What’s in It For You:

• A Happy, Positive & Cheerful environment
• Being able to deal directly with kids, who are the most innocent & bubbly humans in society (who're not looking to deal you any harm when you're not looking!)
• Seated most, if not ALL the time (who likes standing?)
• FULLY air-conditioned environment that is CLEAN and NOT dusty and NOT hot
• Endless learning opportunities – having a wide scale of operations, we are able to satisfy your ambitions & learning needs
• Engaging job so do not expect to be bored with nothing to do or to do your own personal things.

If this sounds like the beginning of a great new challenge for you.

Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are.

We look forward to hearing from you!