Customer Service Mandarin Speaker (WFH Night Shift)

EPS COMPUTER SYSTEMS PTE LTD; Singapore; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company based in Singapore is seeking a Medical Interpreter fluent in Mandarin or Cantonese. This 100% remote role requires handling telephonic video calls and providing interpretation services across various industries. Candidates must have strong listening skills and the ability to maintain neutrality. Competitive remuneration and flexible working hours are offered.

Qualifications

• Excellent listening, retention, and note-taking skills.
• Ability to concentrate and remain neutral.
• Ability to explain cultural concepts when needed.

Responsibilities

• Provide language interpretation for individuals with communication barriers.
• Handle telephonic or video calls in consecutive mode interpretation.
• Use appropriate industry terminology and understand relevant procedures.

Skills

C1 Mandarin/Cantonese proficiency

B2/C1 English proficiency

Excellent listening skills

Neutral and objective communication

Cultural sensitivity

Job description

Job Description & Requirements

Role: Medical Interpreter (Mandarin Speaker) or (Cantonese Speaker) /

Remote Language Support Specialist (Mandarin Speaker) or (Cantonese Speaker)

Language Proficiency: C1 Mandarin/Cantonese + B2/C1 English

Working Days: Monday-Sunday (rotational 2 days off day)

Working Hours: Fixed midnight shift (Supporting US market)

Working Model : 100% work from home

Other Information:

• Rotating permanent night shifts could be: 9pm–6am, 10pm–7am, 11pm–8am, or 7pm to 3am (with 1 hour break)
• TP will provide hardware, e.g. laptop and headset to employee
• Employee need to make sure that their internet connection speed at home is minimum 100MBPS

Responsibilities:

• Provide language interpretation from one language to another for individuals with a language barrier to understand and communicate to each other
• Handling telephone or video calls on demand and render meaning of conversations in the consecutive mode of interpretation between speakers of English
• Processes information quickly and concisely, recognizes sensitive cultural differences, and is always professional and courteous
• The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.

Requirements:

• Excellent listening, retention and note taking skills to maintain a high level of accuracy
• Ability to concentrate, stay detached from the conversation, and always remain neutral and objective
• Ability to quickly establish personal credibility
• Ability to follow client's instructions closely
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
• B2 CEFR English Level bilingual with other required languages
• Able to work from home on a permanent basis

Interested candidates may apply to [e-mail] with your detailed Resume.