Customer Service Manager (West/Environmental Services/Up to $4.5K) (ID: 685598)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Customer Service Manager to lead and mentor the customer service team. You will manage daily operations, drive digital transformation initiatives, and ensure high-quality service delivery. The ideal candidate has a degree, supervisory experience, and strong communication abilities, thriving in a fast-paced environment.

Qualifications

• 2 years of Supervisory experience is required.
• Strong adaptability and problem-solving skills.
• Excellent communication skills and professional demeanor.

Responsibilities

• Lead and mentor the customer service team.
• Manage sales leads, service forms, and invoicing.
• Oversee daily operations and customer inquiries.
• Drive digital transformation initiatives.
• Analyze feedback and track KPIs.

Skills

Problem-solving

Analytical skills

Communication

Adaptability

Education

Degree in any field

Job description

Customer Service Manager (West/Environmental Services/Up to $4.5K) (ID: 685598)

Lead, coach, and mentor the customer service team to deliver excellent service.

Manage sales leads, proposals, service forms (eSEF), and invoicing.

Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.

Maintain organized filing and customer database systems.

Drive digital transformation initiatives and system adoption.

Manage major client accounts, including contracts, service reviews, and relationship building.

Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.

Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.

Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.

Undertake additional responsibilities as assigned by management.

Requirements

Possess at least Degree in any field, with 2 years of Supervisory experience

Strong adaptability, problem-solving, and analytical skills.

Excellent communication skills with a pleasant and professional demeanor.

Able to thrive in a fast-paced environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

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