Customer Service Manager (West/Environmental Services/Up to $4.5K) (ID: 685598)

PERSOL; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Customer Service Supervisor to lead a team, manage operations, and drive service improvement. The ideal candidate will have a degree, supervisory experience, and excellent communication skills. This role offers the chance to contribute to digital transformation initiatives and work in a dynamic environment.

Qualifications

• 2 years of Supervisory experience is required.
• Ability to thrive in a fast-paced environment.
• Possesses a pleasant and professional demeanor.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Manage sales leads, proposals, service forms, and invoicing.
• Oversee daily operations and customer inquiries.
• Drive digital transformation initiatives.
• Prepare monthly performance and operational reports.

Skills

Adaptability

Problem-solving

Analytical skills

Communication skills

Education

Degree in any field

Job description

Responsibilities

• Lead, coach, and mentor the customer service team to deliver excellent service.
• Manage sales leads, proposals, service forms (eSEF), and invoicing.
• Oversee daily operations, including customer inquiries, service issues, complaints, and escalations.
• Maintain organized filing and customer database systems.
• Drive digital transformation initiatives and system adoption.
• Manage major client accounts, including contracts, service reviews, and relationship building.
• Prepare monthly performance and operational reports, monitor SOP adherence, and track KPIs.
• Analyze feedback, trends, and complaints to identify root causes and lead service improvement initiatives.
• Collaborate with Business Development and cross-functional teams to ensure smooth service delivery.
• Undertake additional responsibilities as assigned by management.

Requirements

• Possess at least Degree in any field, with 2 years of Supervisory experience
• Strong adaptability, problem‑solving, and analytical skills.
• Excellent communication skills with a pleasant and professional demeanor.
• Able to thrive in a fast‑paced environment

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies.

You acknowledge that you have read, understood, and agree with the Privacy Policy.