Customer Service Manager (West)

RECRUITPEDIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading waste management solutions provider located in the West area of Singapore is seeking a Customer Service Supervisor. You will lead the customer service team, oversee daily operations, and manage key client relationships. The ideal candidate holds a Bachelor’s Degree, has experience in a supervisory role, and possesses strong communication skills.

Qualifications

• Minimum 2 years in a Customer Service Supervisory role.
• Proficient in managing client relationships.
• Able to establish KPIs and SOPs effectively.

Responsibilities

• Lead and mentor the customer service team.
• Oversee daily customer service operations.
• Manage key client accounts and relationships.

Skills

Team Leadership

Communication skills

Customer service

Education

Bachelor’s Degree in Business Administration or related field

Job description

Our client is in the Environmental industry, they are one of the leading waste management solutions providers in Singapore. They are located in the West area – easily accessible.

Responsibilities:

• Team Leadership & Development:Lead, coach, and mentor the customer service team to ensure high service standards, effective sales lead management, and proficiency in proposals, eSEFs, and invoicing.
• Operations & Customer Resolution:Oversee daily customer service operations, ensuring timely resolution of inquiries, complaints, and escalations, while maintaining organized records and databases.
• Performance & Process Management:Establish and monitor KPIs and SOPs, generate monthly performance reports, analyze customer feedback, and drive service improvement initiatives.
• Major Account & Client Relationship Management:Manage key client accounts, ensuring contract compliance, conducting service reviews, gathering insights from surveys, and building strong relationships.
• Collaboration & Cross-Functional Support:Work closely with Business Development and other departments to align service delivery with customer expectations, provide actionable insights, and support digital transformation and reporting initiatives.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field.
• At least 2 years in Customer Service Supervisory role.
• Good communication skills and pleasant personality.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115141 (Tan Su Yee)