Customer Service Manager - Transportation

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Manager to manage customer inquiries and oversee job orders efficiently. The role involves coordinating shipments, maintaining customer relationships, and ensuring precise billing and accounts processes. The ideal candidate will possess strong communication skills and experience in customer service or logistics to support team objectives. You will be integral to improving service delivery and managing a high level of customer satisfaction. This is a great opportunity for someone looking to advance their career in logistics.

Qualifications

• Strong communication skills to liaise with customers and internal teams.
• Ability to manage multiple job orders and maintain accurate billing processes.
• Experience in logistics or customer service roles is an advantage.

Responsibilities

• Attend to major customers' enquiries and ensure job requirements are captured.
• Monitor and provide timely updates for shipments and container details.
• Accountable for billing accuracy and timely payments.

Job description

We are a logistics company and have an opening for a Customer Service Manager at our Transportation Dept.

• Attend to major customer’s enquiries and liaise with customers to ensure that all the job requirements of the orders given are captured, in the event if the team members are not able to assist
• Perform trucking job creation when necessary
• Responsible to monitor and liaise closely with Operations Team on the execution of jobs received in her team
• Monitor job and provide timely updates for shipment, including updating of container details into system
• Advise customers on delivery schedule/ inventory
• Maintain inventory report and undertake monthly closing of accounts
• Oversee and monitor progress of job orders and shipments of team
• Maintain business relationship with customers and responsible for customer management on a higher level
• Communicate and coordinate with the appointed third-parties in relation to job orders
• Assist in all aspects of accounts receivables process including billing, invoices, issuance of debit notes and credit notes as while as checking of teams’ invoices
• Ensure all billings accruals and payments are made on time and generate invoices for posting to customers
• Maintain billing system data integrity
• Accountable for accuracy and precision of billing processes to customers
• Oversee and guide the respective teams
• Maintain networking with other departments with relating to executing of job orders
• Assist in permit declaration for job orders when required or when necessary
• Work with managers to draft out reports and findings into official reports when dealing with feedback and complaints
• Involved and come up with improvement plans for the team and in turn oversee the execution of the plans
• Assist in ad-hoc quotation or commercial rates requests
• Support Managers in terms preparation of financial or any form of relevant reporting as per required by Senior Management