Customer Service Manager - Live Chat #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment firm in Singapore is seeking a candidate to design and implement live chat service channels and analyze customer service operations. Responsibilities include developing service delivery models and mentoring team members. Interested applicants can send their resumes via email.

Responsibilities

• Design and implement live chat service channels.
• Analyze customer service operations and identify improvements.
• Develop service delivery models and operational frameworks.
• Manage live chat sessions and provide agent training.
• Mentor team members for continuous improvement.

Job description

Responsibilities

• Design and implement live chat service channels, including WhatsApp integration with human support.
• Analyze customer service operations and identify improvement opportunities.
• Develop service delivery models, operational frameworks, KPIs, and reporting tools.
• Conduct testing, manage live chat sessions, and provide agent training.
• Mentor team members and drive continuous improvement in operations and technology.

Working location: PLQ

Working hours: Mon to Fri, 8.30am to 6pm

Interested applicants may email resume to [e-mail]

We regret only shortlisted candidates will be contacted