Customer Service Manager [ Industrial / Manufacturing ]

One Vogue Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A company in the industrial sector is seeking a Customer Service Manager in Singapore. The role involves leading a customer service team, managing client accounts, and ensuring service standards. Ideal candidates possess strong leadership, communication, and interpersonal skills, along with knowledge of customer service in the industrial field. The position offers a basic salary of $4000 - $4200 and a 5-day work week.

Qualifications

• Ability to lead and guide a team.
• Good communication and interpersonal skills.
• Knowledge in customer service within manufacturing or industrial sectors.

Responsibilities

• Lead, coach, and mentor the customer service team.
• Oversee customer service operations and inquiries.
• Manage key client accounts and relationships.
• Monitor SOPs, KPIs, and service standards.
• Prepare and present monthly performance reports.
• Drive digital transformation initiatives.
• Collaborate with Business Development for aligned service delivery.
• Analyze customer feedback and service trends.

Skills

Leadership skills

Communication skills

Interpersonal skills

Job description

Customer Service Manager [ Industrial / Manufacturing ]

Customer Service Manager
5 days ( Mon-Fri )
Location: Tuas
Basic Salary: $4000 - $4200

Responsibilities:

Lead, coach, and mentor the customer service team to achieve high service standards.

Oversee customer service operations, ensuring timely resolution of inquiries, complaints, and escalations.

Manage key client accounts, ensuring contract adherence, service reviews, and strong relationships.

Monitor SOPs, KPIs, and service standards to drive customer satisfaction and retention.

Prepare and present monthly performance and operational reports for management.

Drive digital transformation initiatives and ensure efficiency in systems and processes.

Collaborate with Business Development and other departments to align service delivery with client needs.

Analyze customer feedback and service trends to recommend and implement improvement initiatives.

Requirements:

Able to lead and guide a team.

Good communication and interpersonal skills.

Knowledge in customer service within manufacturing or industrial sectors.

Click on the Apply Button and we will be reaching out to you.

Randy Lee R1878689 | One Vogue Pte Ltd 19C9629