Customer Service Manager (Healthcare)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public healthcare institution in Singapore is seeking an operations manager to oversee service point operations. You will lead a team, ensuring high-quality patient care and service delivery. Candidates should have 2-3 years of experience managing healthcare staff and strong leadership skills. This role offers the chance to work in a dynamic environment dedicated to improving lives in the community.

Qualifications

• At least 2 – 3 years’ experience in managing healthcare frontline staff, preferably in a clinic or hospital setting.
• Strong leadership and communication skills.

Responsibilities

• Responsible for daily operations of service point operations, including front counter services.
• Manage a group of non-nursing staff providing services and conduct necessary training.
• Partner with Nurse Manager and other stakeholders to solve system and process problems.
• Ensure facilities are patient friendly and safe.
• Develop and carry out business plans to achieve goals.

Skills

Leadership

Communication

Job description

Company’s Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location: West (nearest MRTs: Queenstown/Commonwealth)

Job Responsibilities:

• Responsible for daily operations of service point operations, including front counter services, administrative / operational matters
• Manage a group of non-nursing staff providing services in service points, including conducting appraisals, induction, orientation and necessary training
• Conduct staff recruitment and retention
• Partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the Ops & Admin department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Develop and carry out business plans in conjunction with clinical chiefs to ensure that business goals are reached
• Manage annual financial budgeting and regular reviews with clinical heads, and development of new business

Requirements:

• At least 2 – 3 years’ experience in managing healthcare frontline staff, experience in any clinic/hospital setting will be a strong advantage
• Strong leadership & communication skills

Interested candidates may whatsapp your resume to 8222 9246. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

EnviroDynamics Solutions Pte Ltd | EA No: 12C6285