Customer Service Manager

NTS COMPONENTS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A manufacturing company in Singapore is seeking a candidate to supervise production planning activities, ensuring customer order fulfilment and managing customer expectations. The ideal candidate will have a diploma in Industrial Engineering and at least 5 years of experience in the Manufacturing or Engineering industry. Strong communication, organizational skills, and the ability to work under pressure are essential.

Qualifications

• Minimum 5 years of relevant experience in Manufacturing/Engineering industry.
• Knowledge in production planning and experience in MRP system is advantageous.
• Ability to stay calm and work well under pressure.

Responsibilities

• Supervise production planning activities to ensure customer order fulfilment.
• Communicate team's commitment to customers and provide updates.
• Monitor orders regularly and assist in forecasting.

Skills

Production planning knowledge

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to manage feedback

Education

Diploma/Degree in Industrial Engineering or related discipline

Job description

Responsibilities

• Supervise production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support.
• Study and reduce process cycle time.
• Manage customers’ expectations by clearly communicating team's commitment to customer and providing prompt updates to customers.
• Proactively attend to customer’s request/feedbacks and challenges in a professional manner.
• Monitor orders on regular basis and assist in forecasting for Planners through regular meetings.
• Obtain and share customers’ feedback with colleagues and other departments to improve product and service.
• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.
• Manage the operational sales activities through Outstanding Order Report with Customers.
• Perform any other related tasks as assigned.

Knowledge, Skills & Abilities

• Knowledge in production planning and experience in MRP system will have an added advantage.
• Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders.
• Able to stay calm, work well under pressure and manage feedback.
• Has initiative, is organized and able to meet delivery schedule.

Education

• Minimum Diploma / Degree in Industrial Engineering / or related discipline.

Experience

• Minimum 5 years of relevant experience in Manufacturing/Engineering industry.